Admission, Insurance & 

Other Services

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Launch Pad Wellness provides outpatient treatment for substance use disorders and the co-occurring issues that often accompany addiction.  The first step in being admitted into treatment with us is a simple phone screening to make sure our program will be the best fit for your needs.  Once you decide to move forward with your treatment, you will talk to our intake coordinator about your insurance and any related out-of-pocket costs.  You will be scheduled for an admission assessment.  During your admission assessment, you will meet with the intake coordinator to take care of paperwork.  You will also meet with a licensed substance abuse professional for assessment and a nurse for a preliminary medical assessment.   Once the admission process is complete, you will be scheduled to begin treatment.  Each person admitted into treatment will see the Medical Director to determine if psychiatric services are needed.  For an initial phone screening, please contact Patrice Ray at 910-769-6053.


Launch Pad Wellness is in network with Blue Cross Blue Shield health insurance.  We can file claims on your behalf as an in-network provider if you have health insurance through Blue Cross Blue Shield.

We can also accept and file claims for other insurance benefits as an out-of-network provider.  These include, but are not limited to Aetna, Cigna, United Healthcare, Tricare, etc.

Co-insurance and deductibles apply and will be different for each policy.   To have us verify your insurance benefits and receive information  about out-of-pocket costs, please call Patrice Ray at 910-769-6053. 


If there are out-of-pocket expenses for your treatment, Launch pad Wellness offers the ability to make payments  by credit card via a patient portal.  

If you do not have insurance, you may choose to pay for treatment yourself.  Those payments may also be made by credit card.   For more information on self-pay fees call Patrice Ray at 910-769-6053.


If you are looking for a safe, supportive place to live while you attend outpatient treatment, our sister program, The Launch Pad offers many different recovery housing options.  Please contact them directly at 910-632-2344 or visit The Launch Pad web site

Medical Referrals

If you have any medical issues that you need to be seen for while you are here, we have partnerships with many local medical providers.  You will receive a thorough nursing assessment as part of your admission to treatment.  The Launch Pad Wellness nurse can provide you with health education information and medical referrals so you can attend to those issues you may have ignored in the past.